Salary: $26.20 - $28.60 Hourly
Location : Alpharetta, GA
Job Type: Part time
Job Number: 2024-00214
Department: Public Safety
Division: Police - Emergency 911 Operations
Opening Date: 03/19/2024
Max Number of Applicants: 40
Job Summary & General Information

**This is a non-exempt part-time position.**
Salary range for Part-Time is 26.20 - 28.60 depending on qualifications
Minimum Qualifications
Part-Time

• Must have 1 year exp.
• High school diploma or GED equivalency
• No less than 2 current Emergency Dispatch Certifications through IAED (International Academies of Emergency Dispatch) consisting of:
  • Emergency Medical Dispatch Certification.
  • Emergency Fire Dispatch Certification.
  • Emergency Police Dispatch Certification.

Basic Communications Officer Certification through Georgia POST.

GCIC Operator Certification through GBI.

Flexible hours required - must be able to work a minimum of 8 hours per week, limited to no more than 28 hours per week.
Overview of Duties and Responsibilities

Under general direction of Communications Shift Supervisor, receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include evaluating calls for proper action; initiating Police and/or Fire response by obtaining information required for dispatching field units; and entering data into a computer as it is being received.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.

• Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio, telephone and computer-aided dispatch(CAD); evaluates, categorizes, and prioritizes calls; confirms jurisdiction of requests; directs callers to other agencies as appropriate; takes/relays messages for department employees or other departments.
• Dispatches appropriate agency personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest units; dispatches law enforcement units, ambulances, fire fighters, wreckers, utility crews, medical examiner, helicopter emergency services or others as appropriate.
• Maintains communications with all parties involved in emergency situations; monitors status/location of emergency units; monitors safety and welfare of officers; assists emergency personnel in locating addresses; conveys information between callers and emergency personnel, general public, public safety agencies, utilities, businesses, department personnel, or other individuals/agencies; responds to requests from officers for backup, emergency units, information, or other assistance.
• Responds to requests from law enforcement personnel for license plate, driver's license, criminal history, warrant, missing/wanted person, stolen property, or other information; transmits information to inquiring officers via radio/telephone; obtains/provides background information requested by certified personnel for purposes of employment, court, firearm licensing, or military background checks.
• Completes 911 inquiries when applicable/required.
• Operates national/state criminal information computer systems to retrieve/update criminal information and motor vehicle/license records; locates, runs inquiries, and enters updates on data such as criminal histories, warrants, driver's license records, stolen property, or missing/wanted persons.
• Monitors all GCIC messages received and transmitted via the CJIS Network including but not limited to inquiries, entry, clear and hit confirmation of hot files.
• Tests equipment and makes minor repairs on same or notifies supervisor when/if major repairs are required. Changes tapes on recording of radio traffic and telephone calls as needed.
• Notifies road department and other institutions of severe weather conditions and special instructions if necessary.
• Assists in the telephone/radio/computer training of new dispatch personnel.
• Performs other duties as assigned.

Knowledge of :

• The Police and Fire Department organization, procedures, and operating policies.
  
• Local geography, including: main streets and their hundred blocks, relative distance between streets, City boundary limits, sectors and beat areas, and fire response districts.
  
• The IAED emergency dispatch protocols.
  
• The CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher.
  
• The geography, equipment, and procedures of other jurisdictions that Alpharetta has contracted with to provide fire/emergency medical dispatch procedures;
  
• Mutual and automatic aide agreements with surrounding agencies; and dispatch procedures for air ambulance companies.
  
• Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.
  
• English usage, spelling, grammar, and punctuation.
  
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability to:

• Review dispatch of fire/police calls, listen to incoming phone information, and assimilate spoken information from dispatchers.
  
• Exercise initiative in the improvement of Communications Center operations.
  
• Scan eight or more computer monitors rapidly in order to select pertinent information.
  
• Shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.
  
• Type and enter data accurately at a speed necessary for successful job performance.
  
• Remain calm under pressure, exercise good judgment and make sound decisions quickly in emergency situations.
  
• Work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed.
  
• Communicate clearly and concisely, both orally and in writing.
  
• Attend offsite training, often requiring extended travel away from home.
  
• Establish and maintain effective working relationship with Communications employees and supervisors, police and fire personnel, and callers.

Minimum Qualifications
Minimum Qualifications
Any combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.
Full-Time

• High school diploma or GED equivalency.
  
• College level course work or vocational training in public safety dispatching and radio communications is desirable.
  
• Must be a United States citizen.
  
• Possession of a valid Georgia Class C driver's license.

Part-Time

• High school diploma or GED equivalency
• Emergency Medical Dispatch Certification through IAED (International Academies of Emergency Dispatch)
  
• Emergency Fire Dispatch Certification through IAED.
  
• Emergency Police Dispatch Certification through IAED.
  
• Basic Communications Officer Certification through Georgia POST.
  
• GCIC Operator Certification through GBI.
  
• 1 Year Exp. as a Communications Officer

Physical Demands
Physical : Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.
Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Some tasks require the ability to perceive and discriminate colors or shades of colors and visual cues or signals.
Hearing : Hear in the normal audio range with or without correction as outlined in NENA standard NENA-STA-007.2-2014.
Sensory: Ability to tolerate sudden/alarming/unexpected sounds, such as alarms, office equipment operation, drawers/doors closing, and other unpredicted office environment sounds.
Supplemental Information
This job description does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change.
The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).
In compliance with the Drug-Free Workplace Act of 1988 , the City of Alpharetta is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's employees and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity.The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Medical, Dental and Vision
Medical : 2 High Deductible Health Plan (HDHP) options (HRA and HSA) with lower monthly costs. Dental : no deductibles. Coverage includes preventive, basic, major restorative, and child orthodontia. Vision : eye care and eyewear (contacts, lenses and frames). Laser correction procedures. FSA : Medical and dependent care.

Retirement Health
Medical Coverage: retirees (age 55 and 10 yrs. of service) may continue individual coverage up until Medicare eligibility at age 65. Medical Reimbursement : retirees (age 55 and 15 yrs. of service) receive a monthly reimbursement benefit as periodically determined by the Pension Board of Trustees.

Retirement
Defined Contributions 401(a) : City contributes 10% of employee's annual base pay. Vested benefit accrued at 20% a year, with full vesting after 5 years of service. Deferred Compensation (457) and Matching Contributions : employees may elect to participate at any time. After 1 year of continuous employment, City matches employee's contributions, up to 5%.

Paid Holidays
10 City Holidays and 1 Personal Holiday upon hire and every Jan. 1st.
Paid Parental Leave
2 weeks paid parental leave for birthmother, spouse and adoptive parents (after 1 year of employment).

Georgia College Savings (529)
Employees can opt to participate in this state-sponsored, tax-advantaged college savings plan.

Tuition Reimbursement
After 1 year of employment, employees may receive tuition reimbursement up to a rate equivalent to 15 credit hours at Georgia State University annually. Reimbursement is based on prior approval, course grades, and annual program funding.

Employee Assistance Program (EAP)
24/7 assistance. 6 confidential counseling sessions per issue for employee and/or family member.

Group Term Life Insurance and AD&D
Employee: 3.5 x annual base pay up to annual maximum. Spouse: $5,000. Child: $2,500. Premiums paid 100% by the City.

Disability Insurance
Short-Term Disability: 66.67% of base pay after 14 days of disability. Long-Term Disability: 60% of base pay after 26 weeks of disability. Premiums paid 100% by the City.

Paid Time Off (PTO)
PTO is provided for rest, recreation, illness and family needs. Hours are accrued bi-weekly.

• 0.0 - 1.0 yrs of service - 12 days annually
• 1.1 - 5.0 yrs of service - 18 days annyally
• 5.1 - 10.0 yrs of service - 24 days annually
• 10.1 yrs of service - 27 days annually

Please see complete y for details.

Additional Amazing Benefits

• Employer of Choice. Great work atmosphere.
• 100% discount on
• FREE Wellness Program and Annual Flu Shots
• Direct Deposit
• Employee Recognition and Service Awards
• Bereavement Leave
• PTO Sell Back Days

For more information for City's Complete Employee Benefits Summary.
Benefits are subject to change at any time and based upon funding and approval by City Council. Eligibility, coverage, exclusions and limitations may apply. For specific information please refer to the City's Employee Health Benefits Summary, Employee Handbook, or contact Finance Department - Benefits Division.
01

Have you ever been convicted of a misdemeanor crime that is related to an act of domestic violence?

• Yes
• No

02

If yes, please explain.
03

Have you been convicted of the offense of Driving Under the Influence more than one time within your lifetime?Note: For the purposes of this section, a plea of Nolo Contendere is considered a conviction?

• Yes
• No

04

Have you been convicted of a DUI in the past 3 years?

• Yes
• No

05

Have you been convicted of or plead guilty to any traffic-related offense within the past five (5) years?

• Yes
• No

06

Have you been served or subject to any court order, including but not limited to, temporary protection orders or restraining orders?

• Yes
• No

07

Have you ever been arrested, incarcerated or charged with any crime? (This includes arrests, nolo, pleas, first offender, or expunged records)

• Yes
• No

08

If you answered yes to the above question, please describe the charge, date, agency, and disposition of the case.
09

Have you used or possessed any type of illegal controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD) within the last 3 years?

• Yes
• No

10

Have you used any of the illegal controlled substances listed below? Check all that apply

• Marijuana 1 to 5 times
• Marijuana 6 to 10 times
• Marijuana 11 or more times
• Cocaine
• Crack
• LSD
• Methamphetamine
• Heroin
• Ecstasy
• GHB
• Prescription drugs not prescribed to me
• Other
• No illegal drug use in my lifetime.

11

Have you ever been involved in the felony possession of a controlled substance deemed illegal at the time of possession, regardless of the intent to distribute the substance and regardless of conviction?

• Yes
• No

12

Have you been convicted of any of the following? NOTE: For the purpose of this section, please of Nolo Contendere are considered convictions.

• Attempting to Elude and Evade
• Habitual Violator
• Hit and Run
• Reckless driving within the past five (5) years
• Vehicular Homicide
• None of the above

13

Have you ever sold any type of controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD), whether for profit or not within the last 10 years?

• Yes
• No

14

Have you ever been convicted of or plead guilty to any criminal offense classified as a felony? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)

• Yes
• No

15

If yes, please explain.
16

Have you ever been convicted of more than two misdemeanor offenses within your lifetime? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)

• Yes
• No

17

If yes, please explain.
18

Have you ever been involved in any type of illegal commercial gambling, bookmaking, loan sharking, or related type activity?

• Yes
• No

19

If Yes, explain fully.
20

Have you ever been involved in more than two misdemeanor thefts beginning at the age of 13? (This shall apply to either detected or undetected thefts.)

• Yes
• No

21

If yes, please explain.
22

Have you ever been involved in any theft which is categorized as a felony? (This shall apply to either detected or undetected thefts.)

• Yes
• No

23

If yes, please explain.
24

Are you at least 18 years of age?

• Yes
• No

25

Are you a citizen of the United States or a repatriated or naturalized citizen of the United States?

• Yes
• No

26

If you answered yes to serving on active duty in the U.S. Armed Forces. Total years of active duty service (National Guard and Reservists should include your active service time)?

• None
• 1 -4 years
• 5 - 8 years
• 9 plus years

27

Are you comfortable working at a multi-positional work station for long periods of time?

• Yes
• No

28

If you answered no to the previous question, please explain.
29

Do you consider yourself well versed in the operation of Windows based PC software?

• Yes
• No

30

Are you Emergency Medical Dispatch (EMD) certified?

• Yes
• No

31

Are you Emergency Police Dispatch (EPD) certified?

• Yes
• No

32

Are you Emergency Fire Dispatch (EFD) certified?

• Yes
• No

33

Are you a Georgia P.O.S.T. Certified Communications Officer?

• Yes
• No

34

If yes, please provide your Georgia POST O-key number.
35

Are you available to work overnight?

• Yes
• No

36

Are you available to work weekends?

• Yes
• No

37

If City Employee Referral, list the name of the employee.
38

What is your highest level of education?

• HS Diploma/GED
• Associates
• Bachelors
• Masters
• Doctorate

39

How many years of public safety experience do you have?

• Less than a year
• 1-5 years
• 6-10 years
• 11 years

40

List any police, fire, 911, or office equipment you can operate.
41

List any other special skills or training.
42

If you answered yes to the previous question, please give a brief explanation of your skills.
43

My acknowledgement indicates that all of the information I have provided is complete and accurate. I understand that if I am found to have falsified or omitted any information at any time in the selection process, I will be disqualified even if the accurate information would not have disqualified me. Please type your Full Name and last 4 of your Social Security Number to acknowledge the above statement.
Required Question